Networks and mitigations
A manual mitigation cannot be started
| Message | Cause | Remedy |
|---|---|---|
| Cannot change the manual mitigation setting while there is an ongoing manual mitigation. | A manual mitigation is already running for the network. | End the running mitigation and change the setting afterwards. |
| This IP address doesn't belong to the selected network. | The IP address entered lies outside the address range of the network. | Enter an address from the range of the network. Leave the field empty to mitigate the entire network. |
| Invalid ip. | The entry is not a valid IP address. | Enter a complete IPv4 or IPv6 address without spaces. |
| The network(s) couldn't be mitigated. | The job failed on the server. | Repeat the start after a short while. Before that, check whether a mitigation is already running for the network. |
If the Start mitigation button is missing entirely, manual mitigation is not enabled for this network, or your user account does not hold administration rights. Only the SOC can change either.
A mitigation cannot be stopped
If the portal reports The mitigation(s) couldn't be stopped., the server did not accept the job. Repeat it after a short while.
Note
Only manually started mitigations can be stopped. A mitigation triggered automatically ends by itself once the attack subsides.
A network cannot be added or edited
The address of a network must be given as a normalised CIDR: the network address followed by the prefix, with no host bits set — for example 192.0.2.0/24, not 192.0.2.17/24.
| Message | Cause | Remedy |
|---|---|---|
| The IP address should be in a normalised CIDR format (IPv4 up to /n, IPv6 up to /n) | The format is wrong, or the prefix is smaller than permitted. | Use the prefix limits stated in the message. They depend on how the installation is connected and are therefore part of the message itself. |
| For cloud scrubbing, IPv4 must be /24 or smaller, and IPv6 must be /48 or smaller. | The address range entered for a network with cloud scrubbing is too small. | Enter at most a /24 for IPv4 and at most a /48 for IPv6. |
| An error occurred while adding the network. Please try again shortly. | The server did not create the network. | Repeat the procedure. Check whether the network already exists. |
| An error occurred while editing the network. Please try again shortly. | The server did not apply the change. | Repeat the procedure. |
A network cannot be deleted
If the portal reports You cannot delete the network IP address because a mitigation is currently running., a running mitigation is blocking the deletion.
- ► End the mitigation of the network.
- ► Delete the network again afterwards.