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Myra DataHub SOC Manual (Versatel) Updated · 18 Aug 2026

User accounts

An account cannot be added

Message Cause Remedy
This user already belongs to the company. A user account already exists for this email address in the company. Look for the account in the list. If it is to receive different rights, change the role instead of creating a second account.
Failed to add the user to the company. The server did not create the account. Check the email address and repeat the procedure.
This field is required. A mandatory field is empty. Fill in the marked field.
The value can be up to 255 characters long. The entry is too long. Shorten the value to 255 characters at most.
The changes couldn't be saved. The server did not apply the change. Repeat the procedure. Afterwards, check in the list whether the change has been applied.

The procedure is described in Adding an account.

The invited person receives no email

A newly created account stays in the Pending state until the invited person accepts the invitation and sets a password.

  • ► Check the spelling of the email address in the list.
  • ► Ask the recipient to check their spam folder.
  • ► Send the invitation again using the Resend invitation icon.
  • ➔ The portal confirms with The invitation has been successfully sent to the user.

If the portal reports The invitation couldn't be resent to the user. instead, sending has failed. Repeat it after a short while. If the invitation link has already expired for the recipient — recognisable by the message The token has expired. Please restart the process. — send the invitation again as well.

The SIEM connection cannot be established

The SIEM Settings tab checks the connection only when you click.

Message Cause Remedy
The connection couldn't be establish. The host, the port, or the API token is wrong, or the destination cannot be reached from the portal. Check the host and the port. Enter the API token again — a stored token is only shown as (stored) and cannot be read back. Then have someone check whether a firewall is blocking the connection.
The connection could be establish. The entries are correct. Save the settings.

Further details on the tab are given in SIEM Settings tab.